Frequently asked questions
What is your shipping policy?
Shipping Options per state
Melbourne Metro
Standard Shipping - (1 - 2 Business Days)
Same Day Delivery - (Order before 2pm to get same day)
VIC (Regional)
Standard Shipping - (2 - 4 Business Days)
NSW ACT TAS SA
Standard Shipping - (2 - 4 Business Days)
NT WA
Standard Shipping - (2 - 7 Business Days)
Orders that are placed before 2PM Monday - Friday will be processed same day and dispatched.
If you place order after this time your order may be processed the next business day.
What is your returns policy?
If you have received your product and it is damaged or faulty, we offer an easy returns system.
Simply email us at Support@AuraandStone.com.au and let us know what happened, please note our below damaged / returns policy.
Damaged Products.
Senna Essentials will exchange any product if the returned product was received by the purchaser in damaged condition.
Products must be returned within 14 days of receiving the order.
You must let us know your sales reference (Your purchase reference when you ordered the goods) to assist us in identifying your order.
Please note we can not exchange goods if you have simply changed your mind.
Which payment methods do you accept?
We accept all major credit cards.
We accept Pay Pal.
We accept Bank Transfer. (Contact us for direct sales at Hello@AuraandStone.com.au)
We accept LayBuy
AfterPay coming soon!
How long after ordering until my order is dispatched?
We pack all orders same day before 2pm, any orders made after 2pm may be fulfilled the following business day.
What are perfume notes?
What are perfume notes?
Perfume notes are the ingredients that make up the fragrance. They are categorized by volatility, top being the most volatile and base being the least volatile.
Top notes (Head notes), are the first scent you detect from a perfume, they also evaporate much quicker than mid and base notes. (Examples – Lemon, Lavender, Orange and Rose)
Middle notes (Heart notes), make up the heart of the fragrance scent, they also assist in creating a more pleasant scent for the base note which may at first impression not be as inviting as mid and top notes. (Examples – Cinnamon Leaf, Lemongrass and Ylang Ylang)
Base notes and middle notes form the foundation of the fragrance, they bring solidity and substance, often used as a fixture to boost the top and middle notes. (Examples – Patchouli, Sandalwood and Cedarwood)
