Shipping & Returns
We offer 3-5 day shipping to the Melbourne metro area, regional areas may take up to 7-10 working days and interstate up to 7-10 working days. We Have recently started offering international shipping to NZ and the USA! Please note due to the current COVID-19 pandemic, shipping maybe be significantly delayed.
We offer a build a box option, which allows you to pay for your items but keep them with us and combine multiple orders to save on shipping - Select the build a box option for shipping at check out- Boxes can be held for a total of 3 weeks. You will then be contacted to arrange shipping. To ship search Build a Box in the store website and select ship my build a box and select the appropriate shipping charges.
*PLEASE NOTE WE DO NOT DELIVER TO P.O BOXES*
Once items leave the warehouse Aura & Stone is not responsible for any damage incurred during transit, we endeavour to ensure items are well protected with the use of a combination of packing materials. In the unlikely event your item should arrive significantly damaged we will endeavour to come to a solution agreeable by all parties.
Return & Exchange Policy
Due to the nature of the products stocked at Aura & Stone we do not offer returns, all sales are final. We do not offer exchanges for change of mind or incorrect size.
In terms of our jewelry items, should your beaded bracelet snap or break, and no extreme use has been deemed the cause, Aura & Stone will replace your bracelet free of charge, excluding shipping costs.
All fault claims can be reported to our team by the contact section located at the bottom of our site pages.
All fault claims must be accompanied by photographic evidence.